What if I need to cancel or reschedule an appointment?
- We do not charge for your first missed visit. After that, there is a 24-hour cancellation policy for all appointments with a doctor or health coach. Cancelling with less than 24 hours notice will result in a $50 charge to the credit card on file.
- If you do not show up for an office, phone, or video visit without notifying your provider (via email) or rescheduling on My Parsley Health, you will be charged $100. However, you will still be able to reschedule that visit. In other words, the visit won't be forfeited.